Support Center

Get help with Slack Green and find answers to common questions

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Common Issues & Solutions

Authentication Failed Error

If you receive an authentication error when adding a workspace:

Ensure you copied both xoxc and xoxd tokens correctly
Make sure you're logged into the correct Slack workspace
Try refreshing your Slack page and copying the tokens again
Check that your tokens haven't expired (they may need renewal after logout)

Status Not Updating

If your Slack status isn't staying green:

Verify your schedule is enabled in the Schedule settings
Check that the current time is within your active hours
Ensure your workspace is marked as active in API Keys
Your tokens may have expired - try updating them

Security & Privacy

Your security is our priority:

All tokens are encrypted before storage
We never store your Slack messages or access private data
You can delete your data at any time from Settings
We only update your presence status, nothing else

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Support Center - Slack Green | Help & Documentation